First things first — my name's Rob Price, and I'm a reporter for Business Insider. We're interested in putting together a guide for our readers about how to get a good Uber rating from their drivers. So — what do you appreciate from a customer? What makes you go click 5 stars without hesitation?
And conversely, what do customers do that ensures they won't be getting a 5? Thanks for reaching out!
Sorry to hear about this unfortunate experience. Your current overall rating is 4.85, and you can see this by logging-into your dashboard on your computer. The minimum rating is 4.7. If a partner's rating does not meet the minimum, we offer a training course. If the partner passes, then they get a trail period to improve their score.
We offer the minimum 4.7 rating as a buffer for some of these unfair riders. Just know most drivers will occasionally receive an unfair rating through no fault of their own. Your rating is an average of your last 500 trips on the system. After about 35 ratings, a driver's ratings will start to stabilize so that each rating does not have such a large effect. The sample size is so large, no one trip will have a significant impact on your overall rating. So please don't worry about any individual trip rating. Instead, focus on completing as many 5-star trips as possible.
Riders tell us they Give Great Ratings When:
*The driverRiders Tell Us is dressed professionally
*There are extras available in the car: Bottled water, extra chargers, wi-fi hotspots
*The driver opens doors before and after the trip
*The driver asks for the rider’s name to confirm it’s their ride
*The driver asks for a rider’s preferred route
*The driver gives them a polite greeting
*The driver asks the rider for a preferred radio station
*The driver asks the rider for the preferred AC temperature
*The driver communicates with them: letting them know why the ETA was wrong, why the driver was at a different location; why the driver took a different road
*The driver stays calm and polite when dealing with riders AND other drivers on the road
4.75★
DRIVER RATINGRIDER FEEDBACK
On the bright side, you received 152 five-star reviews out of 187 rated trips in the past two weeks. We wanted to share what some of these riders had to say.
"very nice driver"
"quick and courteous "
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