INSTACART MISUNDERSTANDING

Instacart, I am writing to request assistance in resolving the suspension of my Instacart account. The issue seems to stem from a misunderstanding that occurred during an incident at a Costco store involving an employee named David. I believe there has been a mistake and would like to provide context to clarify the situation. As a senior working towards retirement, I rely heavily on Instacart as my sole means of income. My focus has always been on completing my work with honesty and integrity, and I have no intention of deceiving anyone. I want to provide some background on the incidents that may have led to this situation. A few days ago, I went to the store to inquire about a previous interaction where an employee appeared upset with me. On a prior visit, while shopping, a customer ahead of me in line forgot two items and left to retrieve them. Since I only had a few items, I paid and left while the other customer was still retrieving their items. This seemed to upset the employee, who has since expressed hostility toward me. On another occasion, I experienced connectivity issues while processing an "Online Pay" order. I left my cart momentarily to step outside for a better connection and then returned to complete the transaction. However, this same employee confronted me, seemingly misunderstanding my actions, and asked me not to return to the store. Throughout these incidents, I have not acted aggressively or intentionally caused any issues. My goal has always been to work peacefully and follow proper procedures. I am committed to avoiding conflicts and adhering to Instacart's guidelines. If the best solution is to avoid shopping at that specific location, I am more than willing to comply. Please let me know what steps I can take to resolve this matter and restore my account. I deeply value the opportunity to work with Instacart and hope to continue providing excellent service. Thank you for your time and understanding. I appreciate your support in resolving this issue. Best regards, Ricardo dos Reis