INSTACART MISUNDERSTANDING

Instacart, I am writing to request assistance in resolving the suspension of my Instacart account. The issue seems to stem from a misunderstanding that occurred during an incident at a Costco store involving an employee named David. I believe there has been a mistake and would like to provide context to clarify the situation. As a senior working towards retirement, I rely heavily on Instacart as my sole means of income. My focus has always been on completing my work with honesty and integrity, and I have no intention of deceiving anyone. I want to provide some background on the incidents that may have led to this situation. A few days ago, I went to the store to inquire about a previous interaction where an employee appeared upset with me. On a prior visit, while shopping, a customer ahead of me in line forgot two items and left to retrieve them. Since I only had a few items, I paid and left while the other customer was still retrieving their items. This seemed to upset the employee, who has since expressed hostility toward me. On another occasion, I experienced connectivity issues while processing an "Online Pay" order. I left my cart momentarily to step outside for a better connection and then returned to complete the transaction. However, this same employee confronted me, seemingly misunderstanding my actions, and asked me not to return to the store. Throughout these incidents, I have not acted aggressively or intentionally caused any issues. My goal has always been to work peacefully and follow proper procedures. I am committed to avoiding conflicts and adhering to Instacart's guidelines. If the best solution is to avoid shopping at that specific location, I am more than willing to comply. Please let me know what steps I can take to resolve this matter and restore my account. I deeply value the opportunity to work with Instacart and hope to continue providing excellent service. Thank you for your time and understanding. I appreciate your support in resolving this issue. Best regards, Ricardo dos Reis

INSTACART

Instacart Trust and Safety	Dec 20, 2024, 9:52 AM (7 days ago)
to me

Hi Ricardo,

We received notice from Costco that you may no longer fulfill orders at any of their locations. As a result, you may no longer shop at their stores.

Moving forward, you will no longer receive orders from Costco stores. Please do not contact or return to Costco regarding this notice. Returning to Costco regarding this notice may result in further account restrictions.

If you’d like us to look into this situation again, please reply directly to this email.

Best,
Instacart Fraud & Identity Team

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Hello,

In order for Instacart to be able to fairly investigate a recently reported allegation of aggressive behavior, Instacart has temporarily suspended access to your Instacart shopper account. While your account is suspended, you will not be able to provide services on the Instacart platform.

Instacart would like to provide you an opportunity to present a written statement. Please reply to this email with your statement within 48 hours. We will be in touch with the next steps within 2-3 days of receiving your statement.

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Best,

Instacart Tea

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I did not do any aggressive behavior. One of the employees was aggressive with me, a few days ago. I went there to talk to the manager to find out, why?  One day I was shopping and got in line to pay, a customer ahead of me forgot to take 2 items, and then went back to take. I come ahead of him with a few items and pay for and go. That employee got mad with me because of that. The other day I had another order "Online pay" but the connection was not good inside there. I left the cart, went outside to get a connection with my phone, and came back to finish the transaction. And that same employee did not understand and was nervor and asking : What are you doing ? Everytime he sees me, get mad and asks me to never come back there. I was trying to understand and ask them to check with the system, to find out what I did wrong ? Why not find a solution and "PEACE" for everything ? Tell me the instructions on what to do. I promise I'll follow whatever they ask me. I don't wanna do anything wrong. Always try everything peaceful, and the best for both sides. I hope the Company understands and sends the best instruction to fix everything on that.  Thanks !  If the solution will be to avoid going there, that's fine! I'll try to avoid conflicts, and do my best for Instacart. OK ? Thank you.